Now Hiring - Client Support Representative in Parsippany, NJ

At W&K, our goal is to drive customer and client satisfaction. We are one of Fairfield’s most well-renowned firms in consulting, communications, and customer acquisition. We are in search of an entry-level Customer Relations Manager who can join our team. The Client Support Representative will help drive the day-to-day customer success with our clients’ solutions, customer satisfaction, and brand loyalty.

Our Client Support Representative team is defined by their quality of work, incredible drive, and relentless solution-oriented mindset. Establishing a strong core team or Client Support Representative conjoined with our training, it will fuel an environment of lifelong learning by fostering the human connection we strive for with our customers.

Responsibilities of our Client Support Representative:

• Build and maintain strategic relationships with customers that will lead to long-term partnerships and customer loyalty
• Articulate product and service offerings to each inquiring customer, and upsell when needed
• Utilize negotiating skills to close out sales and finalize contracts, when necessary
• Provide informative and cohesive feedback on customer questions in a professional manner
• Help ensure delivery of products and services to every customer by being a support resource along the way throughout the sales process
• Educate yourself and become an expert in market research, territory management, and product knowledge
• Work cohesively with multiple departments, including upper management, compliance, quality control, and other Entry Level Customer Relations Managers

Character Traits for our Next Client Support Representative:

• Exemplary organization skills
• Proactive in nature and works well in a fast-paced environment
• Exceptional listening skills, and incredible communication skills
• Professional, but yet empathetic in nature
• Someone who is excited about a customer serving environment
• A strong ability to creatively solve problems in a timely manner

Education and Prior Experience We ask for a Client Support Representative:

• An Associate’s Degree or 2-year equivalent is highly recommended
• 1-2 years of experience in a customer service, hospitality, business, or client-facing role is required
• Experience utilizing exceptional relationship management skills

Job Type: Full-time

Pay: $800.00 - $1,150.00 per week

Benefits:

• Employee assistance program

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Parsippany, NJ: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person